We Want to Hear It
Complaints Policy
Last updated: October 2026
If something went wrong, we want to know, whether it's about our phone line, this website or a plumber we sent.
How to Raise a Complaint
Email [email protected] with "Complaint" in the subject line. Please include your name, phone number, address or town, the date of the call or job, and what happened. Photos and invoices help.
What Happens Next
- We confirm we got it, usually within two business days.
- We look into it. If it's about a plumbing job, we contact the plumber for their side.
- We reply with what we found and what we can do, usually within 10 business days.
If It's About the Plumbing Work
The plumber who did the work is responsible for it, and any warranty on the work comes from them. We'll pass your complaint to them and follow up.
If You're Still Not Satisfied
You can check a plumber's licence on the Skilled Trades Ontario Public Register and contact Skilled Trades Ontario. For consumer issues, you can contact Consumer Protection Ontario.